Official Data Protection Document
At PG Soft Malaysia, we take the privacy and security of every member's personal data seriously. This Policy transparently explains how we collect, use, store, and protect your information in accordance with the Personal Data Protection Act (PDPA) Malaysia 2010.
Six core principles that form the foundation of how PG Soft handles your personal data.
We only collect data that is genuinely necessary to provide our services. No excess information is collected without a clear and legitimate purpose.
All data is encrypted using 256-bit SSL technology and stored on secure servers protected by multi-layered security systems at all times.
We are transparent about how your data is used. Every purpose for collection is clearly stated, and you may enquire about your data usage at any time.
You have the full right to access, correct, transfer, or request the deletion of your personal data. Requests will be processed within 14 business days.
All of PG Soft's data management operations comply with Malaysia's Personal Data Protection Act 2010 and internationally recognised data protection standards.
PG Soft has never sold and will never sell your personal data to any third party for marketing or commercial purposes without your explicit consent.
PG Soft Malaysia is committed to protecting the privacy and data security of all users on our platform. This Privacy Policy has been prepared in accordance with the requirements of Personal Data Protection Act (PDPA) 2010 Malaysia and leading international data protection standards.
We understand that your trust is our most valuable asset. That is why we operate with full transparency — you have the right to know exactly what data we collect, why we need it, and how we use it to enhance your experience on the PG Soft platform.
This Policy applies to all services provided through the PG Soft Malaysia platform, including the website, online casino games (slots, live casino, blackjack, roulette, baccarat), Sports Betting, and all communication channels related to our services.
PG Soft practises a data minimisation principle — we only collect information that is genuinely necessary to deliver a high-quality service to you. The following are the categories of data collected:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC/Passport number, date of birth, gender | Identity verification & KYC compliance |
| Contact Data | Email address, phone number, residential address | Communications & notification delivery |
| Financial Data | Payment methods (TNG/GrabPay/DuitNow), RM transaction records | Deposit & withdrawal processing |
| Activity Data | Game history, betting records, game preferences | Personalise experience & security |
| Technical Data | IP address, device type, web browser, cookie data | Platform security & performance analytics |
| Communication Data | Live chat records, support emails, feedback | Customer service improvement |
Your personal data is collected through several transparent means:
Pg soft uses your personal data solely for the following legitimate and disclosed purposes:
PG Soft Malaysia does not sell your personal data to any third party. However, in certain limited situations, we may share your data with:
Protecting your personal data is our highest priority. PG Soft implements multiple layers of technical and organisational security:
While we take all reasonable precautions, no security system is entirely foolproof. In the event of a data breach affecting your information, we will notify you within 72 hours of the breach being detected, in accordance with Malaysia's PDPA requirements.
The PG Soft platform uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Correcting inaccurate or incomplete data.
Requesting deletion of your data under circumstances permitted by law.
Object to the processing of your data for direct marketing purposes.
Requesting your data in a machine-readable format for transfer.
Withdraw your consent at any time without affecting any prior processing.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@pgsoft-bangla.net. Requests will be processed within 14 working days. We may require additional identity verification before processing certain requests.
PG Soft retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires or a valid deletion request is received, data will be securely deleted using methods that ensure it cannot be recovered.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by PG Soft Malaysia, please contact us:
For complaints relating to personal data protection in Malaysia, you are also entitled to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your data has not been handled in accordance with PDPA 2010.
This Privacy Policy is governed by the laws of Malaysia. The Bahasa Melayu version of this document is the official version. Any disputes will be resolved under the jurisdiction of Malaysian courts.
Your Data Is Safe With Us
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